WE’RE DOING FINE
Kesko’s grocery store customer feedback is all smiles
See how Hymy transformed from a service into a lambroast at the Koistinen family dinner.
Listening to customers is a part of Kesko’s business strategy. Customer feedback is essential for customer experience development. Hymy is Kesko’s internal communications software that collects written customer feedback and other wishes from various channels. Hymy makes processing customer messages swift and easy. The massages are directed to the right place and person in real time. This enables K-retailers to tailor their store for their customers and serve them even better.
Fluent dialogue benefits everyone. Hymy provides Kesko’s grocery store personnel and K-retailers the resources to quickly respond to feedback, create active dialogue with customers and utilize all collected information in systematic process development. According to retailers the best aspect about Hymy is the ability to answer messages directly from anywhere. They also use this information to make their store even more attractive and customer oriented. Hymy offers K-store customers rapid responses and more fulfilled wishes, which means more reasons to smile!
Hymy in numbers
Digitally collected feedback from K-food store customers has increased 50 times over during the last two years. Hymy is extensively utilized in K-stores and in almost 1400 K-food stores that have around 1,2 million customers a day. Hymy has cut response time in half even though the amount of written feedback has increased by 20 %.
”Hymy is a world class customer insight software.” – Johanna Kontio, Senior Vice President at Kesko
Sanoma Ltd’s consumer sales moved to the web
We built media corporation Sanoma a centralized sales platform (Sanoma Sales Platform), as well as a solution for continuous billing and customer service (Sanoma Dashboard).
A central part in the digitalization of Sanoma’s business
New Sanoma Sales Platform (SSP) gathers together all consumer sales channels of the company. For example, the web services of Helsingin Sanomat, Ilta-Sanomat, Ruutu.fi and Nelonen Media use SSP.
Agility and new business
Thanks to the agile project Sanoma has been able to publish the new ecommerce services of its key products in record timetable. In addition to order handling, invoicing and product management, the platform enables cross-sales between brands. This has created several new business opportunities. The results of the digital engineering skills of Nitor are already visible: since the first deployment, transactions in the platform and the resulting revenue have been on the rise.
"Nitor compiled an experienced team that was able to divide our needs into manageable units", director Paula Hiltunen summarises.
Posti received a carefully planned system renewal
Nitor delivered postal and logistic services company Posti the management system of contact details and post routing, full renewal of postal address system and an upgraded management system of distributions.
Sustainable digital development
The fruits of digital engineering skills of Nitor are reaped by the service production of Posti which sorts and delivers 12 million postal shipments every day. The new management system of distributions steers the daily work of about 800 post offices of Posti. The tip of the iceberg was the launch of a consumer web service that was designed in a responsive manner.
Measurable savings immediately
The renewal project was huge and business critical. Success can be traced from the fact that due to this agile transformation Posti reported a 30 per cent decline in testing costs.
"Nitor was the key player in the project. I'm especially pleased that despite several challenges the entire project was delivered in schedule. And within the budget", says Project Manager Marcus Gustafsson at Posti.
MTV.fi – We Revamped One of the Most Popular Websites in Finland
We brought all content to one platform and created a firm ground for future development
AN EFFICIENT TOOL
MTV.fi is the biggest website for television company MTV. The new platform supports content production and the work-flow of the editorial staff. It enables easy integration of content from all sources and brings efficiency to multichannel publishing – for external users as well in e.g. news applications. The solution supports revenue creation that is based on ads.
SUSTAINABLE DIGITAL DEVELOPMENT
Future development of the platform and website is essentially faster and easier than before. The creation of web pages is based on reusable components, e.g. page layout can be altered totally without coding actions.
The project was delivered in budget and on time. The results for MTV are reasonable cost savings and competitive advantage in production. "The project has progressed ahead of schedule, the budget frame has been held and the outcome is of high quality", says Jyri Kyllönen, Head of Mobile and Portal Services at MTV.